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ConnectWise PSA

ConnectWise PSA (formerly ConnectWise Manage) is a premier business management platform for companies in the tech industry. It enhances accountability, efficiency, and profitability with features like ticketing, automation, help desk management, sales, and more. ConnectWise PSA offers a comprehensive business view and access to a strong network of experts and solutions.

3.5

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ConnectWise PSA Overview

ConnectWise PSA (formerly ConnectWise Manage) is a leading business management platform designed for technology solution providers (TSPs). This help desk solution centralizes service requests, enabling teams to process and resolve issues efficiently. The cloud-based platform streamlines various business operations including sales, marketing, project management, and customer service. With powerful features like business process automation and robust ticketing systems, ConnectWise PSA helps TSPs improve accountability, operational efficiency, and profitability. Trusted by technology companies for over 15 years, it offers a complete end-to-end view for total control.

ConnectWise PSA Pricing Overview

ConnectWise PSA Score

Smyte Score

3.5 Number of Reviews 1584

Smyte Score

The Smyte Score is a weighted average from leading review sites across the web.

100+ reviews for Software Name

Pros

Comprehensive Feature Set:
Users appreciate the extensive range of features offered by ConnectWise PSA, including project management, ticketing, billing, and time tracking. This all-in-one solution helps manage various aspects of IT service management effectively.

Customizable Workflows:
Many users value the ability to customize workflows and templates in ConnectWise PSA. This flexibility allows teams to tailor the software to fit their specific business processes, enhancing efficiency and productivity.

Strong Reporting and Analytics:
Users frequently mention the robust reporting and analytics capabilities. The ability to generate detailed reports allows businesses to gain insights into performance metrics, helping to make informed decisions and improve operational efficiency.

Cons

Steep Learning Curve:
Some users find that the breadth of features comes with a steep learning curve. New users may require significant time and training to fully understand and utilize the system, which can impact onboarding.

Cost:
A number of users have raised concerns about the pricing model of ConnectWise PSA, noting that it can be expensive, especially for smaller businesses or startups. The costs associated with licenses and add-ons can add up quickly.

Integration Challenges:
While ConnectWise PSA integrates with various other tools, some users have reported difficulties in achieving seamless integrations. This can lead to complications when trying to connect with other software systems that are vital for their operations.

** Smyte uses AI to analyze online reviews, extracting key pros and cons by identifying patterns and summarizing customer feedback into actionable insights.